Question 1

What is a Google Review plate?

Accepted Answer

A Google Review plate is a physical sign displayed in a business that gives customers a quick path to the correct Google review page.

Question 2

How does the plate direct customers to my review page?

Accepted Answer

The customer holds their phone near the plate and the review page opens. There is nothing to scan and nothing to install.

Question 3

Is there a monthly fee?

Accepted Answer

No. You pay once. There is no subscription, no account to create, no monthly fee and nothing to renew.

Question 4

Can I change where my plate points later?

Accepted Answer

No, and that is deliberate. The chip is permanently locked after programming, so nobody can rewrite your plate, including us. An unlocked tag on a public counter can be rewritten by anyone with a free app in seconds. The consequence is that the destination is permanent after shipping. If your listing changes, we produce a replacement plate at half the unit price then in effect.

Question 5

Can I see how many people tapped my plate?

Accepted Answer

No. The plate opens the destination directly on the customer phone and no request reaches us, so we have no way to count taps. Some competitors advertise scan counts. We cannot offer that and we would rather tell you now than after you have paid.

Question 6

Do I need to provide my Google review link?

Accepted Answer

Yes. Klarion needs the direct review link for the correct business or location before production.

Question 7

How do I find my Google review link?

Accepted Answer

In your Google Business Profile, open Read reviews, select Get more reviews, then copy the review link. Test the link in a private browser window before submitting it.

Question 8

Can Klarion create the design for me?

Accepted Answer

Yes. Klarion can create a design based on your logo, colours and brand identity. Custom design fee: $100 for orders under 25 plates, $75 for orders of 25 or more. This is in addition to the plate price. There is no minimum order quantity.

Question 9

Can I provide my own design?

Accepted Answer

Yes. Upload a completed design for Klarion to review for dimensions, clarity and production readiness.

Question 10

Will I receive a design proof?

Accepted Answer

A proof is provided when custom design services are required. Production starts after approval.

Question 11

Can each location have a different Google review link?

Accepted Answer

Yes. Indicate that in the order or volume-quote form so Klarion can organize the location-specific links.

Question 12

Do you offer volume pricing?

Accepted Answer

Yes. Klarion reviews the quantity, product type, design requirements and delivery structure before confirming a volume quote.

Question 13

Can I order online?

Accepted Answer

Ready-made plates can be paid for securely online through Stripe. Custom and customer-supplied designs are reviewed before pricing and production are confirmed.

Question 14

Is local pickup available?

Accepted Answer

No. Current orders are delivered.

Question 15

Where does Klarion deliver?

Accepted Answer

Online checkout currently supports Canadian delivery addresses. Other destinations require confirmation before an order is accepted.

Question 16

Is shipping charged separately?

Accepted Answer

Shipping is $19.99 flat within Canada, and free on orders of $150 or more before tax. The carrier is Canada Post. Applicable taxes are calculated during Stripe checkout.

Question 17

How long does design and production take?

Accepted Answer

Standard plates ship the next business day, with delivery 2 to 5 business days after shipping. Custom orders are quoted individually with no published lead time.

Question 18

Which file formats are accepted?

Accepted Answer

The upload system accepts PDF, PNG, JPG and WEBP files up to 10 MB.

Question 19

Where should I display the plate?

Accepted Answer

Use a visible customer-facing location such as reception, checkout, a service desk, waiting area or pickup counter.

Question 20

Can I reorder the same design later?

Accepted Answer

Yes. Keep your order reference and approved files so Klarion can confirm the design and current pricing for a reorder.

Question 21

Does Klarion guarantee more or better reviews?

Accepted Answer

No. Klarion does not guarantee a rating or increase in review count. The product provides a convenient way to invite honest customer feedback.

Clear answers before you order.

Know what is confirmed—and what comes next.